Cancel more than 48 hours before the scheduled start time and receive a full refund of the refundable booking amount.
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48+ HOURS
100% refund
24–48 HOURS
50% refund
UNDER 24 HOURS
Non-refundable
Important
Booking with confidence
Refund & Cancellation Policy
Plans can change. Our cancellation policy is designed to give guests flexibility while respecting the local professionals who reserve their time, staff and availability especially for your booking.
Last updated: August 2026
EXPLOREISLA PROMISE
Clear terms. No surprises.
The cancellation terms that apply to your experience are shown before you complete your booking.
Standard cancellation policy
Know where you stand.
Unless different cancellation terms are clearly displayed for a specific experience before booking, the standard ExploreIsla policy below applies.
Cancel between 24 and 48 hours before the scheduled start time and receive a 50% refund of the refundable booking amount.
Cancellations made less than 24 hours before the scheduled start time are not eligible for a refund.
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All cancellation deadlines are calculated using local Curaçao time (Atlantic Standard Time — AST).
01 · Guest cancellations
Cancelling your booking
You may cancel a confirmed booking in accordance with the cancellation terms shown during checkout and in your booking confirmation.
Unless different terms were clearly displayed before payment, the standard ExploreIsla cancellation policy applies:
- More than 48 hours before the experience: 100% refund of the refundable booking amount.
- Between 24 and 48 hours before the experience: 50% refund of the refundable booking amount.
- Less than 24 hours before the experience: no refund.
The time at which ExploreIsla receives your cancellation request determines which cancellation period applies.
02 · No-shows & late arrivals
If you do not attend
If you do not arrive for your booking and have not cancelled within the applicable cancellation period, the booking will be treated as a no-show.
No-shows are not eligible for a refund.
Arriving significantly late may also be treated as a no-show when the Experience Provider can no longer reasonably provide the booked service.
For massages and wellness appointments
If you arrive late, your treatment may need to be shortened so that later appointments are not affected. The full booking price may still remain payable.
03 · Rescheduling
Need another date or time?
We understand that travel plans can change. Rescheduling requests are always subject to the Experience Provider's availability.
- Requests made more than 48 hours before the scheduled start time may generally be rescheduled free of charge.
- Requests made between 24 and 48 hours before the scheduled start time may be accepted at the discretion of the Experience Provider.
- Requests made less than 24 hours before the scheduled start time may be declined.
A rescheduled booking remains subject to this Refund & Cancellation Policy. ExploreIsla may limit repeated rescheduling intended to avoid the applicable cancellation deadline.
04 · Provider cancellations
If your Experience Provider cancels
Experience Providers are expected to honour confirmed bookings. If an Experience Provider cancels your booking and the booked experience can no longer be provided, you will be offered one or more of the following, depending on availability:
01
Reschedule
Move your booking to another available date or time.
02
Alternative
Choose a comparable available experience where appropriate.
03
Full refund
Receive a full refund for the cancelled experience.
You will not be charged a cancellation or rescheduling fee when the cancellation originates from the Experience Provider.
05 · Weather & safety
When conditions are not safe
Some Curaçao experiences depend on weather, sea conditions, visibility or other environmental circumstances.
The Experience Provider is responsible for deciding whether an activity can safely proceed. If the Provider cancels because conditions are unsafe, you will normally be offered:
- a new date or time, subject to availability; or
- a full refund for the cancelled experience.
!
Bad weather alone does not automatically create a right to a free cancellation when the Experience Provider reasonably confirms that the activity can safely proceed.
06 · Force majeure
Events outside reasonable control
ExploreIsla and its Experience Providers cannot be held responsible for failure or delay caused by extraordinary circumstances reasonably outside their control.
These circumstances may include severe weather, hurricanes, natural disasters, government restrictions, widespread utility or infrastructure failures, civil disturbances, epidemics or similar extraordinary events.
Where an experience cannot reasonably be provided because of such circumstances, ExploreIsla and/or the Experience Provider will attempt to offer a reasonable alternative, rescheduling option, credit or refund where appropriate and subject to applicable law.
07 · Personal circumstances
Illness, flights & unexpected changes
Illness, travel delays, missed flights, flight cancellations or other personal circumstances do not automatically override the cancellation terms that applied when you booked.
We understand that exceptional situations can occur. ExploreIsla and/or the Experience Provider may review exceptional circumstances on a case-by-case basis, but approval of a refund or reschedule is not guaranteed.
We strongly recommend that travellers obtain appropriate travel insurance.
08 · Refund processing
How refunds are returned
Approved refunds will, where reasonably possible, be returned to the original payment method used for the booking.
Processing times may vary depending on your bank, card issuer or payment provider. ExploreIsla cannot control additional processing time imposed by financial institutions after a refund has been issued.
Any non-refundable payment processing, currency conversion or third-party charges will only be deducted where this was clearly disclosed before booking and where permitted by applicable law.
09 · Experience-specific terms
Some experiences may have different conditions
Certain experiences may require different cancellation conditions because of their nature, preparation requirements, limited capacity, staffing requirements or non-refundable third-party costs.
When an experience has different cancellation terms, those terms will be clearly displayed before payment and will apply to that booking.
By completing your booking, you agree to the cancellation conditions displayed for the selected experience.
10 · ExploreIsla's role
ExploreIsla is a booking platform
ExploreIsla provides an online platform through which guests can discover and book services and experiences offered by independent Experience Providers in Curaçao.
Unless expressly stated otherwise, the Experience Provider is responsible for performing the booked experience. ExploreIsla may facilitate the booking, payment, communication, customer support, cancellation and refund process.
Nothing in this Policy limits any rights that a consumer may have under mandatory applicable law.
11 · How to cancel
Request a cancellation or refund
Cancellation, rescheduling or refund requests should be submitted through the cancellation functionality made available by ExploreIsla or through our official customer support channel.
EMAIL SUPPORT hello@exploreisla.com →Please include your booking reference and enough information for us to identify the booking. The time at which ExploreIsla receives the request determines which cancellation period applies.
This Refund & Cancellation Policy forms part of the terms that apply to bookings made through ExploreIsla. Where mandatory applicable law gives you rights that cannot legally be excluded, those rights continue to apply.